The Kraken headset is one of the flagship headsets produced by the gaming industry giant Razer. It is huge, and we mean approximately 27 centimeters when we refer to big. It also features superior sound quality and a virtual surround system. This headset is one of the most sought-after on the market.
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Despite being so popular and top-notch, Kraken is now facing a mic problem for quite a while now. Many users have reported that they cannot speak in-game or in other applications like Skype. Steam is one of the most popular gaming platforms where this problem is being reported. There are a number of different reasons why this behavior might come into play; incorrect drivers might be installed or you might not have selected Kraken as your default audio device. Unity has acknowledged the problem and is currently working to fix it. You can still try our solutions until then.
Solution 1: Rolling back Realtek High Definition Audio
Realtek is known to provide audio solutions to major computer manufacturers and is renowned for providing great audio devices. However, there are many cases reported where the latest drivers of the audio device rendered Kraken mic unusable. We can roll back the driver to see if that helps.
- Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
- Once in the device manager, expand “Audio inputs and outputs” category and click on Realtek Digitial Output and select“Properties”.
- Once the properties are opened, click on the “Driver” tab and select Roll Back Driver if it is visible. If it is, it means that the driver was updated and it may be because of this the mic is not working. If it isn’t greyed out, you can download another version from the internet and click on Update driver and attempt to update manually.
- Restart your computer after updating the driver. If the problem persists, you can try again.
- If this method doesn’t work, you can navigate to the same category in device manager, right-click on your Kraken headset and select “Uninstall”. This will completely uninstall the headphones from your computer. Disconnect the headphones, plug them in again, and then reinstall the drivers.
Solution 2: Uninstall all Razer related Software
There are numerous cases where software released by the manufacturer itself conflicts with the product. This happens most often after a Windows update is installed. We can try to uninstall the software and check if that works.
- Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter. All the installed applications on your computer will now be listed. Right-click on all Razer software and uninstall them one by one.
Once you have uninstalled all software, restart your computer to verify that the problem is solved. One particular software that was known to cause problems is called “Razer Synapse”.
Solution 3: Checking if correct Mic is active
If both the above methods don’t work, it probably means the correct mic is not selected as the current mic device on your computer. The operating system may choose another mic to be the default if there are multiple microphones. Check the properties of your headset to make sure they are correctly set.
- Right-click on the “sound” icon present at your taskbar and select “Properties”.
- Now select the “recording” tab. This will display all of your recording devices. Select Razer Kraken from the list of options, right-click it and set it as the default device. Now disable all the other microphones from your computer.
- Save changes by pressing Apply Now right-click on the microphone and select “Properties”.
- Navigate to the Advanced tab and select the lowest default format available. It will probably be “2 channel, 16 bit, 44100 Hz (CD Quality)”.
- Restart your computer after making the necessary changes. Connect the headsets to verify that the problem has been solved.
Solution 4: Running the application in an elevated mode
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It is not new to know that Window’s user access control has its share of bugs and glitches. You should try to run the application as administrator before diagnosing any hardware issues. This will give the application access to all connected hardware.
- Navigate to directory for the application. For steam, the directory may look something like this. “C:Program Files (x86)SteamsteamappscommonComedy Night”
- Now click on the Compatibility tab and check the line Run this program as an administrator.
- Press Apply to save changes and exit. Reboot your computer and plug in your headphones to check if the microphone is working.
Solution 5: Checking Ports and Hardware
Now if all the above solutions failed, it probably means that there is a hardware fault, A hardware fault not only covers your ports but also includes your Mic’s jacks. Try connecting the jack to another audio port. Make sure the jack is working.
You can also remove and replace the USB component with an audio jacks cord. This will ensure all hardware works properly and no problems occur.
Solution 6: Selecting Appropriate Microphone in Realtek Audio Manager
In some cases, the Microphone might not be properly selected in the Realtek Audio Manager. In this step, you will select it as the microphone. For that:
- Open up the Realtek Audio Manager and click on the “Microphone” tab.
- Click here to open the dropdown menu and choose your Microphone from it.
- Save your changes, and then check to confirm that it is working.
You should also open the application’s settings and see if the correct mic is selected there. To verify if the problem is resolved, you may also try connecting the headphones without a splitter.
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