Logitech G930 Keeps Disconnecting and Reconnecting (Solutions)


Logitech G930 Cutting Out Overview

Why Does My Logitech G930 Constantly Disconnect?

6 Ways to Fix Logitech G930 Keeps Turning Off Error

Logitech G930 Cutting Out Overview

There are several situations your Logitech G930 wireless headset may disconnect all the time or keeps disconnecting and reconnecting status:

1. Brought a new Logitech G930 wireless headset and installed the Logitech game software, and then connect headset to computer. But every few minutes, the USB dongle beeps, the sound cuts off, and then USB dongle beeps again and the sound come back.

2. Installed the newest version of Logitech G930 wireless headset driver, it can work for a while. But several minutes later, the G930 keeps losing connection and never connected again. Or it keeps connecting and disconnecting on Windows 10.

3. When you upgrade the system from Windows 7, 8 to Windows 10, the Logitech G930 headset is cutting out.

So if your Logitech G930 headset has been constantly disconnecting, you can follow the next solutions to solve it.

Why Does My Logitech G930 Constantly Disconnect?

The Logitech G930 keeps turning off and turning on constantly with no reason is very annoying, and it affects my experience seriously. And there are many people having the logitech G930 connection issue problem. This could be due to several factors.

1. Wireless device interference, such as Bluetooth devices or WIFI devices. It may cause the headset to turn off if there are other Bluetooth or wireless devices.

2. Bluetooth receivers are unstable because the USB can’t provide enough power.

3. The Logitech G930 driver issue.

How to Fix Logitech G930 Keeps Disconnecting and Reconnecting – Windows 10, 8, 7

Now that you know reasons, you can follow the next solutions to fix this problem to get the perfect Logitech G930 back.


1: Use USB 2.0 Port to Reconnect G930

2: Update Logitech G930 Drivers

3: Roll Back Logitech G930 Driver

4: Change the Turn off Interval Time

5: Turn Off USB Root HUB Power Management

6: Disable USB Selective Suspend Settings

Solution 1: Plug Logitech G930 to another USB 2.0 Port

This will be a test. If your G930 headset keeps turning off, you can plug it out and connect it to another USB port. If you are using the USB 3.0 port (blue USB port), at this time, you’d better connect to USB 2.0 port.

And of course, if you use a Unifying Receiver before, try to connect the headset receiver to the PC USB port directly.

Before your reconnect Logitech G930 to computer, you should make sure the Logitech G930 is fully charged, and the G930 is powered on. The LED next to the power switch should not blink or be solid green when it is power off.

Related View: Fix USB Ports Not Working on Windows 10

Solution 2: Update Logitech G930 Headset Drivers

Sometimes, if the Logitech G930 keeps cutting out, maybe you can try to uninstall the Logitech G930 device and then update Logitech G930 drivers to fix this sound issue.

Uninstall Logitech G930 Drivers

1. Go to Device Manager.

2. Exand Sound, Video and game Controllers to find the Logitech Headset G930.

3. Right-click it to select Uninstall device. Then in the uninstall warning window, click Uninstall.

After you uninstall the Logitech G930 drivers, you should download the latest the Logitech G930 drivers to let the device work properly.

Update Logitech G930 Drivers:

There are two ways to update the driver. This driver can be updated manually or automatically.

For manual updates, you need to go to the download page of the official website, find the Logitech G930 Headset driver to download, and then follow the prompts to install it step by step.

Automatic updates are much more convenient, it doesn’t require you to find drivers, and it can save a lot of time. You can use the driver booster to automatically update the Logitech headset G930 drivers or G933 drivers.

Driver Booster, an automatically drivers download and update tool, can help users to get the latest graphic driver, audio driver, USB driver, mouse driver etc with one click. And as the best driver scanner, it can detected the most outdated and missing drivers for your computer.

1. Download, install and run Driver Booster on your computer.

2. Click Scan > Update. The entire process takes just two clicks.

driver booster update audio driver

After the logitech G930 gaming headset driver updated, you can test it again to see if it keeps cutting out.

Related: 3 Ways to Download Logitech Drivers for Windows 10, 8 , 7

Solution 3: Roll Back Logitech G930 Driver

If you updated the new driver and it leads to the headset disconnecting constantly, you can try to roll back the driver to previously version.

1. Enter device manager.

2. Expand Audio, video and game controllers tree, and find Logitech G930 device.

3. Right-click it, and choose Properties > Driver > Roll Back Driver.

If the roll back driver cannot use, maybe you need to download the old driver version from the Logitech official site.

Solution 4: Change the Turn off Interval Time

The default Logitech headset G930 power turns off every 15 minutes. It means, after 15 minutes later, the headset will disconnect automatically to save power if the G930 not working during the 15 minutes. So you can changes it to zero to fix the G930 disconnection issue. This is also applied to Logitech Headset G933.

1. Exit Logitech Gaming software.

2. Follow this path: Local Disk C: > Program Files > Logitech Gaming Software > Resources > G930 > Manifest. Here you will see the thegoneapp.com file.

logitech g930 power turn off

3. Right-click it to open with Notepad.

4. Find the Battery turnOffInterval=”900”, and modify 900 to 0.

change g930 battery turn off time to zero

Tip: Before you make any changes to this file, be sure to back it up.

Solution 5: Turn Off USB Root HUB Power Management

Because the Logitech G930 is a USB wireless headset, if your Logitech G930 keeps cutting out, trying to reset the USB root hub and Generic USB hub power management.

1. Enter device manager.

2. Expand Universal Serial Bus controller, and select USB Root HUB > Properties > Power Management.

3. Uncheck the option of Allow the computer to turn off this device to save power.

usb root hub uncheck allow computer to turn off this device to save power

4. Uncheck the power save for all the USB root hub and generic USB hub one by one.

Tips: If you find this power management cannot select, you can fix it from here: allow the computer to turn off to save power option grayed out.

Solution 6: Disable USB Selective Suspend Settings

The USB Selective Suspend power setting may cause your G930 disconnecting and reconnecting, so disabling it may help the G930 work properly.

1. Follow this path to enter the additional power settings: Start Menu > Settings > System > Power & Sleep > Additional Power Settings.

additional power settings

2. In the power plan you are using, click Change plan settings.

click change plan settings

3. Select Change advanced power settings.

change power plan settings

4. In power settings, find USB Settings > USB selective Suspend settings.

5. In the settings, drop-down the text-menu to choose Disable. Then click Apply and OK.

disable usb selective suspend setting

After that, reconnect the headset to your computer and you will find the G930 sound will not cut off and the connection keeps turning on all the time.

So try the above 6 ways to solve your Logitech G930 headset disconnection and reconnection issue.

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