[SOLVED] Intel Wireless-AC 9560 Not Working (Code 10)

Your Intel Wireless AC-9560 isn’t working on your PC? You’re surely not alone! Many people are experiencing the same problem. While this problem might seem tricky, it’s actually not that hard to fix.

Try these fixes

You might not need to try them all. Start at the top and work your way down to find the one that works.

  1. Make sure Wi-Fi is turned on
  2. Re-enable the AC-9560 adapter
  3. Turn on WLAN AutoConfig service
  4. Reinstall the AC-9560 drivers

Fix 1: Make sure Wi-Fi is turned on

Some laptops come with a hardware switch, or a key combination that lets you turn on/off Wi-Fi. Before you attempt anything more complex, make sure Wi-Fi has been enabled on your computer.

If you’re sure, or can’t determine your Wi-Fi is enabled, simply continue to the next fix below.

Fix 2: Re-enable the AC-9560 adapter

Sometimes it might just be a glitch of Windows. Some users reported that a “turn it off and turn it back on again” trick brings back their Wi-Fi. Try it and let us know how it goes.

  1. On your keyboard, press Win+R (the Windows logo key and the R key) to invoke the Run dialog. Then type or paste thegoneapp.com and click OK.
  2. Double-click Network adapters to expand the node. Then right-click Intel(R) Wireless-AC 9560 and select Disable device.
  3. Restart your computer and repeat these steps to enable the AC-9560 adapter.

If this trick doesn’t give you luck, take a look at the next one.

Fix 3: Turn on WLAN AutoConfig service

WLAN AutoConfig is a Windows service that controls how your Wi-Fi works. If this service is disable or is set incorrectly, your Wi-Fi won’t work. So you need to make sure it’s set to running automatically.

Here’s how you can check:

  1. On your keyboard, press Win+R (the Windows logo key and the R key) to invoke the Run dialog. Then type or paste thegoneapp.com and click OK.
  2. Find a service named WLAN AutoConfig. Right click and select Properties.
  3. Make sure Startup type is set to Automatic. And Service status is Running.

If WLAN AutoConfig settings are fine, then you can proceed to the next solution.

Fix 4: Reinstall the AC-9560 driver

When it comes to driver issues, one of the most effective fixes is to reinstall the driver. To reinstall the network drivers, you may need to have two computers. And if you don’t know how, follow the steps below.

Uninstall the AC-9560 driver

First you need to uninstall the driver:

  1. On your keyboard, press Win+X (the Windows key and the X key) to open the WinX menu. Then select Device Manager.
  2. Double click Network adapters to expand the node. Then right click Intel(R) Wireless-AC 9560 and select Uninstall device.
  3. Select the box in front of Delete the driver software for this device. Then click Uninstall.
  4. Restart your computer.

Install the AC-9560 driver

Windows 10 should install the generic network driver after a reboot. But that’s not always the case. If Windows failed, or you’re on Windows 7 or 8, you can use the following steps to install the latest network driver.

There’re 2 ways you can do this. You can go to the Intel driver download page and search for your model, then download and install the driver manually. Or, if you don’t have the time, patience or computer skills, you can do all this automatically with Driver Easy.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will scan your computer to detect any problems drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.(This requires the Pro version – you’ll be prompted to upgrade when you click Update All. If you don’t want to pay for the Pro version, you can still download and install all the drivers you need with the free version; you just have to download them one at a time, and manually install them, the normal Windows way.)

Once you’ve installed the latest AC-9560 driver, restart your PC for the changes to apply.

Hopefully, this post helps you get your AC-9560 working properly. If you have any questions or ideas, leave a comment down below and we’ll get back ASAP.

FAQ:

Q: How do I update the drivers for an Intel wireless AC 9560 adapter?

A: To update the drivers for an Intel wireless AC 9560 adapter, go to the Intel support site and search for your adapter. Download and run the driver installation file, following the on-screen prompts to update.

Q: How do I troubleshoot connection issues with an Intel wireless AC 9560 adapter? 

A: To troubleshoot connection issues, check that the adapter is seated properly, try reinstalling drivers, scan for available networks, forget and re-enter WiFi passwords, update the latest drivers, and check for any firmware updates.

Q: How do I reset an Intel wireless AC 9560 adapter?

A: To reset an Intel wireless AC 9560 adapter, open Device Manager, right-click the adapter, and select “Uninstall.” Then, shut down your PC fully. When restarting, the adapter will reinstall with default settings. You’ll need to re-enter any saved network passwords. 

Q: What are the specs of an Intel wireless AC 9560 adapter?

A: The Intel wireless AC 9560 is a dual-band WiFi 6 adapter supporting speeds up to 2.4Gbps. It uses 802.11ax technology and supports channels up to 160MHz.

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