How do I fix voice chat issues in Fortnite?

How do I fix voice chat issues in Fortnite?
  • Check the Community Issues Trello board
  • Check the Epic Games server status
  • Turn up your voice chat volume
  • Check your Fortnite voice chat channels
  • Adjust the parental control settings
  • Open required network ports
  • Xbox troubleshooting
  • PlayStation troubleshooting
  • Nintendo Switch troubleshooting
  • PC troubleshooting
  • Mac troubleshooting
  • Adjust the SIP-ALG router setting

Check the Community Issues Trello board

Our Fortnite Community team updates this Trello board wiht the latest known issues which may include voice chat problems. Be sure to check out the board first for the latest information to see if there are any known voice chat issues.

Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If voice chat is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.

Read More: how to fix fortnite game chat

Turn up your voice chat volume

Check your Fortnite voice chat channels

Make sure you’re in the right voice chat channel. If you’re in the incorrect channel this may cause issues with you being able to hear teammates if you are cross-playing on multiple platforms.

Fortnite has two channels to use: Party Channel and Game Channel. In-game, you can switch between chat channels using the Social menu:

  • Party Channel connects players in the same party (queued up in the lobby together).
  • Game Channel connects players on the same team but in different parties (filled into a team-based game mode).
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How do I fix voice chat issues in Fortnite?

You might also be in Xbox or PlayStation Party Chat, both of which will keep Fortnite’s voice chat from working.

If you want to use Fortnite’s voice chat, you must leave Xbox or PlayStation Party Chat to use Fortnite voice chat, even if nobody else is there. Microsoft and Sony support can help you figure out how to exit Xbox or PlayStation Party Chat.

Adjust parental control settings

If you have parental controls turned on in Fortnite, you may need to change your settings so voice chat will work.

In the parental control settings page, make sure Filter Mature Language is set to OFF and Voice Chat is set to ON.

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How do I fix voice chat issues in Fortnite?

This page provides more information about Parental Control.

Open required network ports

Our voice chat uses a protocol called XMPP. To connect to XMPP, the network ports 5222 or 433 must be open. You can find out how to open your network ports here.

Xbox troubleshooting

Adjust DNS settings

You can adjust your DNS settings which may fix voice chat issues.

  1. Press the Xbox button on your controller.
  2. Go to System tab > Settings > Network > Select Network Settings > Advanced Settings.
  3. The DNS servers you have selected can be saved to this screen. You can either write them down on a separate paper or take a note with your phone. If the changes don’t work you can restore the original DNS settings.
  4. Select DNS settings, and then select Manual.
  5. Enter the following new DNS servers:Primary DNS: 8.8.8.8Secondary DNS: 8.8.4.4Note: You’ll need to enter both Primary and Secondary DNS settings.
  6. If you’re asked to set MTU, enter 1473.
  7. Retry voice chat.

Set your privacy and online safety settings for cross-platform play

Make sure your privacy and online safety settings are set up for cross-platform play.

  1. On Xbox, press the Xbox button to open the guide, and then go to System > Settings > Account.
  2. Select Privacy & online safety > Xbox Live privacy > View details and customize > Communication & multiplayer.Note: If you’re setting up voice chat for a family member, from Account, select Family settings > Manage family members. Next, choose a family member to be added.
  3. Choose settings for the following options:
    • You can play with people outside of Xbox Live.This allows or prohibits all cross-network play. Click Allow to use voice chat.
    • You can communicate outside of Xbox Live with voice & text.When you allow cross-network play, you control who can communicate with you. Choose Everybody, Block, or In-game friends.
  4. Retry voice chat.
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Clear Xbox cache

  1. Press and hold the power button on the front of the Xbox until it turns off completely.
  2. Take the power cable from the back of your Xbox. Hold the power button on your Xbox for several seconds. This will remove any remaining power and clear cache. For at least 30 seconds, leave the power cable unplugged.
  3. Plug the power cable back in.
  4. The Xbox should be turned on again as normal.
  5. Please attempt to use your voice chat in Fortnite

Enable UPnP on your router

  1. Navigate to your router login page.Note: For more details on logging in to your router, search online for guides related to your specific model.
  2. Log in to your router using your router credentials.
  3. Navigate to the UPnP menu on your router.Note: The steps to find this menu vary between routers, so search for specifics on your router. Port forwarding is recommended if UPnP doesn’t work.
  4. Enable UPnP.
  5. Save your changes.
  6. Open the Settings app on your Xbox.
  7. Select the Network tab.
  8. Select the Test NAT type tile. Now you should have Open NAT enabled on your Xbox.
  9. Retry voice chat.

PlayStation troubleshooting

Adjust DNS Settings

You can adjust your DNS settings which may fix voice chat issues.

  1. Go to Settings > Network > Setup internet connection.
  2. Select the type of connection you want.Note: Options are Wifi or LAN. (LAN is more efficient.)
  3. Choose Custom setup.
  4. Choose Automatic IP address settings.
  5. You do not need to specify a DHCP hostname.
  6. For DNS Settings select Manual.
  7. Enter the following Primary and Secondary DNS:Primary DNS: 8.8.8.8Secondary DNS: 8.8.4.4
  8. Choose Test Internet Connection to make sure you’re still connected to the internet.
  9. Retry voice chat.

Note: Players on PlayStation 5 will experience voice chat interruptions when loading Fortnite but it should return after you successfully load into Fortnite.

Nintendo Switch troubleshooting

Adjust DNS Settings

You can adjust your DNS settings which may fix voice chat issues.

  1. From the Switch Main Menu go to Settings.
  2. Go to Internet.
  3. Go to Internet Settings.
  4. Select your connection and go to Change Settings.
  5. Adjust DNS Settings to Manual.
  6. Enter the following Primary and Secondary DNS:Primary DNS: 8.8.8.8Secondary DNS: 8.8.4.4
  7. Leave MTU Settings alone.
  8. Make sure Proxy Settings are turned Off.
  9. Retry voice chat.
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PC troubleshooting

Windows Updates

Voice chat requires that Windows is fully updated. Follow the steps outlined in Windows Updates.

Voice chat settings

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Make sure you have voice chat enabled in settings and check whether you’re using Push-to-Talk to communicate.

How do I fix voice chat issues in Fortnite?

As long as you have your Windows settings set to the device you use, the default options will work for input or output devices.

If you are having issues with voice chat not working, you can change your input or output devices to the sound device you are using.

To change your default devices:

  1. Click on Start.
  2. Type Control Panel and press Enter.
  3. Click Sound.
  4. On the Playback tab click the output device (Speakers/Headphones) you want to use as your default, and then right-click it and select Set as Default Device.
  5. Click the Recording tab, then click the input device (microphone) you want to use as your default, and then right-click it and select Set as Default Device.
  6. Click Apply, and then click OK.

Note:Parental Controls

Mac troubleshooting

Microphone permissions

Microphones on Macs need to be granted access to function in Fortnite.

Make sure Fortnite has permission for you to use your microphone on your Mac. Please visit this support article on Apple’s website to make sure Fortnite can use your microphone.

Adjust the SIP-ALG router setting

If you are using a router to connect to the internet you may need to disable the SIP-ALG setting to allow voice chat to work. Reach out to your router manufacturer for instructions on how to do this as this varies model to model.

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